We limit our support to on-line communication for a few reasons.
It allows us to keep our overall pricing down while maintaining a feature-rich application and continuing to provide great support. We want SiteOnMobi to be accessible and affordable for all of our customers. Structuring things around these on-line channels makes it possible for us to scale our support using this philosophy.
We’ve found that this support method translates better for an on-line application like SiteOnMobi. Our team is able to gather system details and other information so that they can troubleshoot effectively, and link to educational resources that help you get the most out of SiteOnMobi.
It’s important for us to maintain an environment of constant innovation. Our support team works on the same campus with the rest of our company, which makes it possible for our teams to collaborate and spur the innovation that we value so highly.
Did you know....
- - 98% of or customers never call
- - 87% of all phone calls are telemarketers
- - 8% has the wrong number (So you're not Gogo?)
Contact us via email!